TERMS OF THE AIRLINES
The airline tickets available through the website/offline bookings are subject to the terms & conditions of the concerned airline, including but not limited to cancellation and refund policies.
SteerAway Travels LLP merely acts as a facilitator to enable the User to book a flight ticket. The contract of service for utilization of the flight is always between the User and the concerned airline.
Airlines retain the right to reschedule flight times, route, change or cancel flights or itineraries independent of and without prior intimation to SteerAway Travels LLP . As a facilitator SteerAway Travels LLP has no control or authority over the logistics of the airlines and therefore is not liable for any loss, direct or incidental, that a User may incur due to such change or cancellation of a flight.
Different tickets on the same airline may carry different restrictions or include different services and price.
The baggage allowance on given fare is as per the terms decided by the airline, and SteerAway Travels LLP has no role to play in the same. Some of the fares shown in the booking flow are “hand baggage fares” which do not entitle the User for free check in baggage and therefore the User will be required to pay separately for check in baggage. The prices for adding check-in baggage to a booking may vary from airline to airline. The User is advised to contact the airlines for detailed costs.
CODE SHARE
Some airlines enter into “code share” agreements with other Airlines. This means that on certain routes, the airline carrier selling or marketing the flight ticker does not fly its own aircraft to that destination. Instead, it contracts or partners with another airline to fly to that destination. The partner airline is listed as “operated by” in the voucher.
If your flight is a code share, it will be disclosed to you in the booking process and prior to payment.
SteerAway Travels LLP will disclose any such code-share arrangements to the User, only when the ticketing airline discloses it to SteerAway Travels LLP in the first place.
TRAVEL DOCUMENTS
It shall be the sole responsibility of the User to ensure they are in possession of valid travel documents such as identity proof, passport, visa (including transit visa) etc. to undertake the travel. User agrees that in case of inability to travel for not carrying valid travel documents, SteerAway Travels LLP shall in no way be held liable.
User understands that the information (if any) provided by SteerAway Travels LLP regarding the travel documents is only advisory in nature and can’t be considered conclusive. The User shall ensure checking the requirements of travel with the respective airlines of the respective
jurisdictions the User may transit through or choose to visit.
CHECK-IN TERMS
User should check with the airlines directly regarding the check-in timings. Usually, check-in begins 2 hours before departure for domestic flights, and 3 hours before departure for international flights.
User should carry valid identification proofs, passport, age proofs as may be required to prove the identity, nationality and age of the passengers travelling on a ticket, including infants.
USE OF FLIGHT SEGMENTS
In the event User does not embark on the onward journey, the entire PNR pertaining to that booking shall be automatically cancelled by the airline. In such a scenario SteerAway Travels LLP has no control in the said process nor will be obligated to provide alternate bookings to the User. The cancellation penalty in such an event shall be as per the applicable airline rules.
CHANGES TO EXISTING BOOKING
Any changes that are made to any existing booking shall be subject to certain charges levied by the respective airline, apart from the service fee charged by SteerAway Travels LLP .
The User shall be obligated to pay applicable charges in the event of any alteration or modification to an existing booking. However, depending on the airline’s policy and fare class, charges for changes or modifications to existing bookings may vary.
REFUND
Refunds will be processed as per the airline fare rules and cancellation policy. Such refunds shall be subject to SteerAway Travels LLP receiving the same from the airlines. However, the convenience fee paid to SteerAway Travels LLP paid at the time of booking is a non-refundable fee.
All cancellations made directly with the airline need to be intimated to SteerAway Travels LLP , in order to initiate the process of refund. The processing time for refunds may vary depending on the mode of payment, bank etc. The refund shall be processed after deducting the SteerAway Travels LLP service fee which is independent of the convenience fee as mentioned above.
The refund will be credited to the same account from which the payment was made. For example, if the User used a credit card, SteerAway Travels LLP will make an appropriate charge reversal to the same credit card; like-wise if the User used a debit card, SteerAway Travels LLP will credit the money to the same debited card.
In the event of cancellation and refund of partially utilized tickets, upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount.
DEFINITIONS
“Independent Contractors” means hotelier or hotel owner, owner of any airlines or shipping company or railway ferryboat owner, coach owner, or any other person or organization which has been selected to render services to the User.
“Outbound Tour” means a tour operated by SteerAway Travels LLP outside of India and includes, but is not limited to, brochure tours, special tours, packages, cruise, sightseeing, carnival, cosmos, star cruise etc.
“Tour Cost” means total booking cost of all the services booked by the User for his outbound tour.”Brochure” means catalogue, leaflet, e-mail or any other document containing the details about the itinerary and activities on an outbound tour.
“Infant” means a person below the age of 2 years and child means a person above the age of 2 years and below the age of 12 years.
ROLE OF SteerAway Travels LLP AND LIMITATION OF LIABILITY
SteerAway Travels LLP does not control or operate any airline, shipping company, coach, hotel, transport vehicles, restaurant, kitchen caravan or any other facility or service mentioned in the Brochure.
SteerAway Travels LLP shall not be responsible for any delay, improper service, standard of service provided by any service provider or any Independent Contractor, or for any injury, death, loss or damage which is caused by the act or default of any hotel, airlines, shipping companies, cruise, coach owners, tour operators who are SteerAway Travels LLP independent contractors.
SteerAway Travels LLP shall not be responsible for any act or actions of co-travelers, co-passengers which may result in injury, damage to the life or limb or property of the User, or which may lead to interference in enjoying or availing the services provided on the outbound tour.
SteerAway Travels LLP being merely a facilitator , shall not be liable for the following:
Personal injury, sickness, accident, death, loss, delay, discomfort, increased expenses, incidental, consequential loss and/or damage or any kind of theft howsoever caused to the User or any person travelling with them.
Any act, omission, default of any travel agent or third party or any other person or by any servant or agent employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facility or service for the User or for any person traveling with him /her.
The temporary or permanent loss of, or damage to, baggage or personal belongings howsoever caused including willful negligence on the part of any person.
Any delay made in delivery of the service by the concerned service providers.
Failure on the part of airline to accommodate passengers despite having confirmed tickets for any reason whatsoever including overbooking, change of route etc. or failure on part of hotel to allow check-in despite confirmed booking for whatever reason.
Any claims of any dispute with the tour manager.
Any claim arising due to delay at the airport and if the User has to wait at the airport or at the hotel for check-in due to any technical snag or any other reason not attributable to SteerAway Travels LLP , SteerAway Travels LLP shall not be liable for making any arrangements, including but not limited to food or any hotel arrangement in case of such delays.
Any damages caused to the User due to reasons beyond the control of SteerAway Travels LLP .
In no event shall the entire liability of SteerAway Travels LLP for any claims directly and indirectly arising out of the tour exceed the total booking amount paid by the User.
There can be exceptional circumstances where the service operators like the airlines, hotels, the respective transportation providers or concerns may be unable to honor the confirmed bookings due to various reasons like climatic conditions, labor unrest, insolvency, business exigencies, government decisions, operational and technical issues, route and flight cancellations etc. If SteerAway Travels LLP is informed in advance of such situations where dishonor of bookings may happen, it will make its best efforts to provide similar alternative to its User or refund the booking amount after reasonable service charges, if supported and refunded by that respective service operators. The User agrees that SteerAway Travels LLP being an agent for facilitating the booking services shall not be responsible for any such circumstances and the customers have to contact that service provider directly for any further resolutions and refunds. The maximum liability of SteerAway Travels LLP in such events will be to refund the booking amount subject to receipt from the service providers.
BROCHURE
All information given in the Brochure is based on the information available at the time of publication. SteerAway Travels LLP reserves the right to change any information contained in the Brochure before or after booking the outbound tour due to any event(s) beyond the control of SteerAway Travels LLP .
In case SteerAway Travels LLP becomes aware of any change before the departure for an Outbound Tour, SteerAway Travels LLP will take all reasonable steps to notify the User before the departure for that Outbound Tour. In the event of SteerAway Travels LLP becoming aware of the changes post the departure for the Outbound Tour, the SteerAway Travels LLP tour manager or local representative will inform the User about the change.
The prices quoted in the brochure will be calculated at the rate prevailing at the time of printing of the brochure. SteerAway Travels LLP reserves the right to amend the prices published in the brochure in case of currency fluctuations, changes in the various gross rates of exchange, and/ or fuel costs, special/ high season charge levied by the suppliers, hike in the airline/ rail charges before the date of departure and to surcharge accordingly. All such increases in price must be paid for in full before the departure by the User.
Apart from the instant Terms of Service and the User Agreement, some specific terms and conditions are mentioned against the respective Outbound Tour in the Website as well as email communication and confirmed booking vouchers. Those terms and conditions also form part of the SteerAway Travels LLP User Agreement & Terms Of Service and are to be read in consonance with each other.
No claim of the User against any change in the Brochure regarding the Outbound Tour shall be entertained if such changes are due to reasons beyond the control of SteerAway Travels LLP .
MEALS AND SPECIAL REQUESTS
The menus are pre-set for meals on the Outbound Tour. The nature of meals is clearly indicated in the Brochure. SteerAway Travels LLP would not entertain a request for a special meal nor guarantees a special diet to the User except to the extent mentioned in the brochure.
SteerAway Travels LLP reserves the right to change the menu if circumstances necessitate such a change. In the event that the User is not able to avail the meals in the menu for any reason, no claim can be made for the unutilized meal against SteerAway Travels LLP .
User acknowledges that hotels worldwide serve breakfast at different ( local) time or time as specified in the confirmed booking voucher. User understands that Hotels do not pack or room deliver breakfast. The meal has to be consumed when served. If the User misses breakfast due to any reason, no claim for the same shall be entertained.
SteerAway Travels LLP may, in its sole discretion, entertain the requests for special meals, room allocations subject to such requests being honored by respective service providers. SteerAway Travels LLP would take all the necessary steps to ensure that these special requests are honored. However, in the event that such special requests are not honored, SteerAway Travels LLP would not be liable for any claim in this regard by the User. Extra cost, if any, for special meals or any such special requests have to be borne by the User.
User shall bear the additional charges of any special meal if purchased by him/ her and shall not be entitled to recover the same from SteerAway Travels LLP .
If the User fails to avail the meal due to the fault of SteerAway Travels LLP , then SteerAway Travels LLP liability is limited to proportionate amount that the User had paid SteerAway Travels LLP for the meal while booking the outbound tour.
HOTELS IN THE OUTBOUND TOUR
SteerAway Travels LLP takes all reasonable steps at the time of selecting the hotels that form a part of the Outbound Tour. The selection is based on an internal assessment of the respective hotels and such hotels selected are usually the best in the respective categories. SteerAway Travels LLP endeavors to provide details of the hotel to the User in advance vide proposed itinerary. However, SteerAway Travels LLP reserves the right to change hotels before booking, subject to availability or any other reason beyond its control.
Once the User opts for a certain category or star rating of a hotel, later no claim or dispute with regard to the star category or type of the hotel shall be entertained by SteerAway Travels LLP .
SteerAway Travels LLP would not be held liable or to make good any inconvenience or discomfort caused to the User due to but not limited to the insufficient services provided at the hotel. SteerAway Travels LLP acts as a facilitator between the User and the hotel, and would under no circumstances be held responsible for inadequate services provided by the hotel.
The User would be liable to make good any damage(s) caused by any act of him/her or their accompanying guests to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned hotel. SteerAway Travels LLP would not, in any way, intervene in the same.
No request for the change of hotel shall be entertained after the booking is confirmed. If User upgrades the hotel or changes the hotel on his own, he/she agrees to bear the charges incurred for change in the hotel and shall not be entitled to claim it from SteerAway Travels LLP .
User shall be responsible for his/ her baggage and valuables. SteerAway Travels LLP shall not be liable for any loss of baggage or theft of User’s articles during their stay in the hotels or any time during the tour.
ITINERARY
SteerAway Travels LLP will provide a proposed itinerary to the User before the booking. Such proposed itinerary shall be subject to changes. The confirmed booking details and hotel vouchers sent to the User before departure and after payment of entire booking amount shall be final.
The Outbound Tour price is subject to increase without any prior notice if this rate substantially changes prior to departure, then the User would be required to pay such incremental tour cost before the departure.
The days and nights of the itinerary are decided as per the availability of hotels and airlines. No claims regarding full utilization of last day or inclusion in the tour shall be valid.
SteerAway Travels LLP takes all reasonable steps at the time of finalizing the itinerary for the User to ensure that the itinerary is as per the convenience and comfort of the User. However, in the event of a change in the itinerary, SteerAway Travels LLP would inform the User accordingly before the departure of the User on the Outbound Tour.
Further, in the event of any change beyond the control of SteerAway Travels LLP in the itinerary of the User post departure for outbound tour, SteerAway Travels LLP shall inform the User accordingly as and when such a change occurs. SteerAway Travels LLP shall not be held responsible in any manner whatsoever for any loss that a User might suffer consequent to such a change.
SteerAway Travels LLP reserves the right to claim any additional expenses on account of delays or changes in the itinerary, caused by any reason whatsoever.
SteerAway Travels LLP reserves the right to amend, alter, vary or withdraw any particular departure, excursion or substitute a hotel of similar category, or any other aspect of the itinerary, if deemed advisable or necessary.
In the event that the User misses out on any activity on the outbound tour due to delay on his part, SteerAway Travels LLP would not be held liable to refund the money paid for the same.
SteerAway Travels LLP will not entertain any change in the itinerary at the request of the User after booking, as such change might disarray the entire tour. However, SteerAway Travels LLP may, in its sole discretion and subject to availability, provide changes in the itinerary made at the request of the User. User agrees to pay additional cost incurred due to such change/cancellation.
COACH/CAB AND SITTING
On the Outbound Tours, coaches are used for transfer purposes including local sightseeing. There are no seat numbers allocated and the Users shall follow instructions of the Tour Manager in this regard.
In case the User is carrying any valuable personal belongings, it is advisable not to leave them behind at the time of disembarking or leaving the coach/cab. SteerAway Travels LLP will not be held responsible or liable in case of loss of such items from the coach. All baggage and personal effects are at all times and in all circumstances the responsibility of the User.
Any damage caused to the coach/cab during travel as a consequence of the actions of the User shall be payable by the User and SteerAway Travels LLP would in no manner whatsoever be liable for the same.
The drivers of the coaches/cabs are bound by specific rules like maximum driving hours within a day/ during a week, rest period per day/ week etc. Users will have to strictly adhere to the prescribed timetable for the day so that the driver can complete the travel. In the event that any of the sightseeing schedules is missed due to delays caused by the User, the cost of same will not be refunded to the User under any circumstances.
In the event of breakdown of any coach/cab or any vehicle arranged for transportation, SteerAway Travels LLP will provide an alternative within reasonable time. SteerAway Travels LLP shall not be liable for any delays occurred due to such breakdown or traffic jam or for any reasons causing delay in the provision of alternative coach or vehicle.
TIPPING
Tipping is customary (unless otherwise stated in the brochure) in all parts of the world for services rendered (e.g. porters, coach drivers, guides etc.). This is however solely at the discretion of the User.
Tipping in Europe is something that is expected of anyone providing you a service, for example, local guides, waiters, tour manager, porter etc. However, it is mandatory to tip the coach driver a nominal amount of 2 Euros for Europe and UK and 2 Dollars for USA per person per day for the duration of the tour.
CURRENCY AND TRAVELLERS CHEQUES
It is recommended that the User carries money partly in local currency (i.e. in the currency of the country where he/she is traveling), partly in traveler’s cheques or travel currency card. Traveler’s cheque is a safe way to carry money as they are easily cashable for a small service fee charged by the bank and can be replaced if they are stolen or lost, provided you have the traveler’s cheque numbers and the counterfoil.
Alternatively, the User can carry a travel currency card, which is by far the safest way to carry foreign currency and provides 24*7 access to cash at relevant ATMs.
CANCELLATION CHARGES
If the Outbound Tour is cancelled for any reason what-so-ever, including cases of visa rejection or voluntary cancellation by the User the cancellation charges as mentioned in the brochure or the itinerary will apply.
PAYMENT OF THE TOUR COST
Payment shall be made as per the payment schedule provided on the brochure, Email or any other documented information as informed at the time of booking.
Payment can be made either online or by way of DD/cheque as specified to the User.
Payment can be made either in INR (as SteerAway Travels LLP depends on various out bound service providers/ Independent contractors for the purpose of planning the OBT) as specified in the brochure or any other documented information provided at the time of booking.
If any cheque towards the payment is dishonored, SteerAway Travels LLP , without notice to the User, shall be entitled to cancel the entire booking without any liability and take recourse to appropriate legal remedy.
Final documents and airline tickets will be shared with the User only after the balance payment is made to SteerAway Travels LLP by the User. PAN Card copy will be required when payments amounting to Rs.25,000/- or above are made by cash.
For purpose of computing the cost of tour or refund, the foreign exchange components of the outbound tour will be calculated at the prevailing day’s rate of exchange. And any increase or decrease in the rate of exchange may cause the cost of tour/ refund amount to change and the User shall be bound to bear any such changes.
SteerAway Travels LLP is not obligated in any circumstance to provide break–up of the invoice for each of the service included in the package.
TOUR ARRANGEMENTS & OTHER ACTIVITIES
For tour arrangements like carnival, cosmos, star cruise, amusement parks, museums etc., the terms and conditions specified by such respective entities shall also be applicable.
It shall be the responsibility of the User to reach the place of commencement of the tour and register with the representative of SteerAway Travels LLP / tour guide/ tour manager at the appointed place, date and time.
If a User avails pre-tour services or part thereof, or the air tickets (cost of which is included in the main tour cost) but fails to join the group for the main tour at the appointed place, or cancels the tour after using the air tickets or pre-tour arrangements or part thereof, it shall be treated as “no show” and there will be no refund whatsoever for the unutilized pre-tour or main tour services.
SteerAway Travels LLP cannot be held liable for any hazard to the health, safety and well-being of the User in the course of availing any or all activities including adventure sports, Amusement park & rides, ferry ride, sightseeing or any other activity that may pose a threat of death or injury taken up by the User as a part of the OBT or on his own while on the OBT. Any incidental damage or loss, injury, accident, death etc. suffered in the due course of any such activity shall be at the sole risk and liability of the User attributable to SteerAway Travels LLP .
MISCELLANEOUS
SteerAway Travels LLP reserves the right to withdraw tour membership of any User whose behavior is deemed likely to affect the smooth operation of the outbound tour or adversely affect the enjoyment or safety of other passengers. SteerAway Travels LLP shall not be liable for any damages due to such withdrawal.
It is a mandatory condition of booking that the User purchases a holiday insurance.
A transfer from one tour to another prior to the departure of the originally booked tour will be treated as a cancellation of the original tour and would attract the cancellation charges as stated here-under and a fresh booking would have to be made at the prevalent rates.
